Branch Support Specialist

Essential Duties and Responsibilities:

• Assist Branch Associates verbally and in writing with the following:
  • Drawer balancing issues
  • Customer account questions
  • Errors on loans
  • Check, receipt, and disbursement errors
  • Downtime loan or payment concerns
  • Misapplied payments
  • Operational procedure questions
  • NSF check returns
  • Pay by phone questions
  • Other policy, procedure, and support questions not specifically listed above
• Work directly with other departments, such as Training and Accounting to complete special projects as needed

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Proficient in Microsoft Word, Excel, and Outlook
• Demonstrates good problem solving skills, Critical Thinking, Strategic Thinking, Innovation
• Demonstrates going above and beyond consistently and acts as a role model for the company’s mission, vision and values

Education and/or Experience:

• High school diploma or GED equivalent
• 1 year of previous work experience in an office environment
• Some completed business courses are preferred

Physical Demands:

• Must be able to constantly remain in a stationary position
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Occasionally may require light lifting up to 25 pounds

Work Environment:

• Office environment
• Occasional travel may be required

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.