Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Interpersonal Skills:
  • High level of interpersonal skills to handle sensitive situations
  • Ability to exude professionalism, poise, tact, and diplomacy at all times
  • Be a self-starter, ethical, hardworking, goal-oriented, and a team player
• Project Management:
  • Proven ability to manage multiple projects/tasks in a dynamic, fast-paced environment
• Technical Skills:
  • Working knowledge of MS Office products, including Excel, SharePoint, Word, Teams, and Outlook
• Process Improvement:
  • Strong curiosity to seek out, investigate, create, and implement processes for optimized efficiency
  • Possess strong analytical and critical thinking skills
• Time Management:
  • Ability to meet deadlines in a high-pressure environment
  • Impeccable attention to detail
  • Exceptional time management, prioritization skills, and dependability
• Communication Skills:
  • Must have a strong command of the English language, both oral and written

Education and/or Experience:

• Previous collections experience required
• Prior Loss Mitigation experience preferred
• Experience managing in a call center environment, preferably in the collections industry
• Demonstrated understanding of collection terminology, concepts, and strategies

Physical Demands:

• Must be able to constantly remain in a stationary position
• Ability to lift 25 lbs.

Work Environment:

• Office environment

Benefits:

• Competitive base salary plus quarterly bonus plan
• 401(k)
• Disability, Health, Life, and Dental insurance
• Generous PTO accruals