Collections Representative

Job Description

Essential Duties and Responsibilities:

· Make outbound collection calls on World Acceptance Corporation’s delinquent customer accounts.

· Process correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA).

· Maintain knowledge of functional area and company policies and procedures.

· Provide feedback to management concerning possible opportunities for areas of improvement.

· Provide valuable insight and recommendations to improve processes and efficiency.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

· Ability to work in a team fostered environment.

· Ability to work in a multi-tasked environment.

· Ability to prioritize and organize work.

· Ability to adapt to flexible work scheduling.

· Ability to maintain the highest level of confidentiality.

· Proficient personal computer skills.

· Excellent interpersonal, written, and oral communication skills.

· Pay Range is $16-$20

Education and/or Experience:

· High School Diploma or General Educational Development (GED) Certificate.

· Previous experience in a call center/collections setting.

Physical and Environmental Requirements

· Office‑based role with standard lighting and noise levels

· Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities

· Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)

· Ability to perform computer work, handle documents, and communicate information effectively

· Fast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking

· Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically

· May perform incidental tasks to help maintain a professional office environment

· Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

Disclaimers: World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.

The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.

The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.