Loss Mitigation Specialist

Essential Duties and Responsibilities:

• Identify, review and analyze delinquent accounts to assess risk and potential loss
• Call and connect with customers to talk through their financial situation
• Develop and propose tailored repayment plans or modification solutions
• Negotiate terms with customers to reach mutually beneficial agreements
• Maintain accurate and detailed records of all communications and transactions
• Collaborate with internal teams to ensure effective execution of mitigation strategies
• Regularly monitor and track the performance of modified accounts
• Perform other related duties as required and assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Exceptional attention to detail and critical thinking skills
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Proficient with Microsoft Office
• Knowledge of relevant regulations and compliance standards

Education and/or Experience:

• Bachelor’s degree in finance, business, or a related field preferred
• Proven experience in loss mitigation, collections, or loan modification

Physical Demands:

• Must be able to constantly remain in a stationary position.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally may require light lifting up to 25 pounds.

Work Environment:

• Office environment.
• Occasional travel may be required.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.