Customer Retention Administrative Coordinator

Essential Duties and Responsibilities:

• Efficiently and effectively build, load, and run various HCI “clicker” campaigns.
• Export statistical reporting on productivity and share with management on a regular basis.
• Pull LiveVox data and call recordings as needed.
• Assist with SharePoint related processes and organization.
• Provide general administrative support for the CRU team.
• Provide valuable insight and recommendations to improve processes and efficiency.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• High degree of self-confidence with strong communication and organizational skills. 
• Ability to work in a fast-paced environment
• Must be able to maintain confidentiality.  
• Ability to manage multiple competing tasks and demands.

Education and/or Experience:

• High school diploma or equivalent.
• 1 year of previous work experience in a call center environment.
• Experience with SharePoint preferred.
• Experience with LiveVox is a plus.

Physical Demands:

• Must be able to constantly remain in a stationary position.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally may require light lifting up to 25 pounds.

Work Environment:

• Office environment.
• Occasional travel may be required.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.