Branch Support Specialist

Essential Duties and Responsibilities:

• Assist branch associates with the following:
  • Drawer balancing issues
  • General account questions
  • Correcting loan issues
  • Check, receipt, and disbursement errors
  • ACH Reversals
  • Misapplied payments
  • Operational procedure questions
  • Handling system support questions not specifically listed above
  • Work directly with other departments such as IT and Accounting
  • Complete special projects as requested

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Proficient in Microsoft Word, Excel, SharePoint, and Outlook
• Ability to work in a team-fostered environment
• Exceptional phone skills and friendly demeanor
• Demonstrates good problem-solving skills, critical thinking, strategic thinking, and innovation
• Strong organizational skills and the ability to multitask while prioritizing
• Demonstrates going above and beyond consistently and acts as a role model for the company’s mission, vision, and values
• Ability to maintain the highest level of confidentiality
• Excellent interpersonal, written, and oral communication skills
• Time management skills

Education and/or Experience:

• High School Diploma or General Education Development (GED) Certificate
• Previous work experience in the financial industry is preferred but not required

Physical Demands:

• Must be able to constantly remain in a stationary position
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Work Environment:

• Office environment

Schedule Requirements:

• 40-hour work week
• Availability to work between the hours of 10am-7pm ET

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.