Frequently Asked Questions

Still Have a Question?

Feel like you have a lot of questions you need answers to? Well we might have an easy answer for you. Below are a list of some very common questions we get asked. Click on a topic to find relevant questions you might be wanting to ask. If you can not find the answer you are looking for in our frequently asked questions, feel free to reach out to a branch near you to speak to a representative.

  • How Do I Pay My Loan?

    Customers can make a payment on their loan in 3 different ways: Online, over the phone, or you can visit your nearest branch to make a payment.

    • Online: Visit the World Finance Payment portal to schedule a one-time payment, or set up future recurring payments. Payments made prior to 5:00 pm Eastern / 2:00 pm Pacific will be credited to your account as of the current business day. Payments made after 5:00 pm Eastern / 2:00 pm Pacific will be credited to your account on the next business day.
    • Over the Phone: Please call your local branch to make a payment at any time during normal business hours to have your payment credited as of the current business day. Or call (844) WORLD-15 24/7.
    • At the Branch: Please visit your local branch to make a payment at any time during normal business hours to have your payment credited as of the current business day.
  • Can I Borrow More Money?

    If you need to borrow more money, talk to your branch service associate to see if you qualify.

  • What Payment Methods Do You Accept?

    • Online: We accept ACH and debit card payments.
    • Over the Phone: We accept ACH payments over the phone at (844) WORLD-15 and debit card payments.
    • At the Branch: We accept cash, check, money order, cashier’s check or debit card payments.

    We cannot accept credit card payments.

  • What if I Can’t Make Payments on My World Finance Personal Loan?

    We recognize that sometimes your life’s circumstances throw you a curve ball, and that there may be times when you experience difficulty in paying your loan payment.

    Please call or visit your local World Finance branch where you received your loan, to talk with us and let us know what’s going on with your situation. The earlier you get in touch, the more options we have to help you make your payments and get back on track. Together, we can find a solution that’s right for you. We’re here to help you.

  • What If I Am Having Trouble with Payments Going Through Online?

    Contact Customer Service at Payments@LoansByWorld.com or at your local branch. Or you can make a payment over the phone at: (844) WORLD-15.

  • How Do I Set Up An Online Payment Account?

    To set up an account, visit the World Finance Payment portal. Once there you’ll follow the easy step by step directions, and enter your credentials to authenticate and access your World Finance account. Our easy and convenient payment portal allows you to set up recurring payments, as soon as you set up your Online account. Please wait 24 hours after opening your loan at the branch, to set up your Online payment account.

  • How Do I Make Payments Online?

    You can make payments Online, even set up automatic payments by visiting the World Finance Payment Portal.

    To use the World Finance Payment Portal, you’ll need to (1) create an Online account, using your email address as your user-name, (2) go into your account and schedule a one-time payment, or set up future recurring payments.

  • Can I Pay My Bill Online?

    Yes, you can make payments Online by visiting the World Finance Payment Portal. Your payment can be by made by Debit Card (MasterCard, Visa) or by linking your Checking/Savings account. Please note that accounts could take up to 2 business days to reflect current amount due.

  • Can I Pay My Bill Over the Phone?

    Yes, you can conveniently pay your monthly bill through a third-party provider using your checking account, or debit card. The Toll Free Automated Payment system is available 24/7. Call (844) WORLD-15 and have your account information ready. You may also call your local branch to make debit card payments during regular business hours.